DELL Upgrade from 3Y Basic Onsite to 5Y Basic Onsite

• This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.
• Onsite support only after scripted remote diagnosis (depending on system and location) – technician and/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.
• Business Hours only phone, email or chat support (not including support for Software related issues).
• Advanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone/online diagnosis, subject to availability and region.