DELL Upgrade from 3Y Basic Onsite to 5Y ProSupport

• 24×7 expert support – Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise—not just during business hours.
• Next Business Day onsite repair – After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts—typically by the next business day—to get systems back up and running quickly and reduce downtime.
• Proactive monitoring and alerts (with SupportAssist) – Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
• Reduced IT workload – Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
• Consistent global experience – Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.